35bet's Privacy Policy

35bet is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy explains what information we collect from you while you use our website, app, and related services, why we collect it, and how it is managed.

By using 35bet's services, you are considered to have accepted the terms set out in this policy. Please read our Terms and Conditions to learn about the general rules for using the service.

This policy applies to all our services — including website browsing, account registration, deposits and withdrawals, live casino gaming, and sports betting.

35bet collects user information in several ways. The types of information collected are detailed below:

2.1 Registration and Identity Information

When creating an account, the information you provide directly includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Documents submitted for identity verification (copy of national ID card or passport)
• Username and password chosen by the user

2.2 Financial Transaction Information

If you use bKash, Nagad, Rocket, or Upay for deposits and withdrawals, your mobile wallet number and transaction details are recorded. 35bet never stores your mobile banking password or PIN.

2.3 Automatically Collected Information

Information automatically collected while you use our site includes:

• IP address and device type
• Browser and operating system details
• Login time, time spent on various pages, and navigation patterns
• Information obtained through cookies and similar tracking technologies
• Gaming history, betting patterns, and account activity logs

2.4 Communication Information

If you contact our support team via live chat or email, those conversations may be stored for the purpose of improving our service.

35bet uses collected information only for specific and legitimate purposes. The main reasons for using data are listed below:

Purpose	Explanation
Account Management	Handling registration, login verification, and account security
Service Delivery	Managing betting, casino games, and payment processing
Identity Verification	Preventing fraud and confirming user age and identity
Customer Support	Resolving issues and answering questions via live chat and email
Service Improvement	Analysing user experience to improve the platform
Responsible Gaming	Identifying unusual betting behaviour to protect users from harmful habits
Communications	Sending important account-related messages and technical updates

We never sell your information to third parties for commercial purposes. Visit our Responsible Gaming page to learn more about responsible gaming.

35bet's website and app use cookies to operate smoothly. Cookies are small data files stored in your browser that help improve your experience.

4.1 Essential Cookies

These cookies are necessary for the platform's core functions. They are used to maintain login sessions, process payments securely, and temporarily hold form data. Disabling these cookies may disrupt normal site operation.

4.2 Analytics Cookies

We collect information on which pages users spend the most time on, which games they play most, and how they navigate the site, in order to improve the platform. The data collected does not directly identify you.

4.3 Cookie Management

You can control or disable cookies by changing your browser settings. However, even if non-essential cookies are turned off, essential cookies remain active while you use the site.

35bet keeps your personal information under strict rules. We do not share your information with third parties except in the limited circumstances listed below:

5.1 Service Provider Partners

Necessary information may be shared with selected technology partners for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. These partners are required to use the information according to our instructions and are not permitted to use it for their own purposes.

5.2 Legal Obligations

We may be required to provide information to authorities under a court order or legal process. In such cases, only the information specified by law is provided.

5.3 Fraud and Security

In cases of account hacking, financial fraud, or platform security breaches, relevant information may be shared with security experts or authorities for the purposes of investigation.

The security of your information is a top priority for 35bet. We have adopted industry-standard technical and organisational measures:

6.1 Encryption

SSL/TLS encryption is used on the website and app, keeping all information exchanged between your device and our servers secure. Payment-related sensitive data is stored with an additional layer of encryption.

6.2 Access Controls

Only authorised staff can access user information. Every access is logged and subject to regular audits. If unauthorised access is detected, immediate action is taken.

6.3 Two-Factor Verification (OTP)

An OTP is sent to your mobile for login, password changes, and large transactions. This serves as an additional layer of protection against unauthorised access.

6.4 Security Limitations

Data transmission over the internet is not entirely risk-free. Even with 35bet's best efforts, no system can be guaranteed 100% secure. It is therefore your own responsibility to keep your account password safe and to log out after using an unfamiliar device.

35bet stores your information only for as long as necessary. The following factors are considered when determining the retention period:

• All primary information is retained while the account is active.
• After an account is closed, records of certain financial transactions may be kept for a period due to legal requirements.
• Information related to fraud prevention is retained for a set period after an incident.
• Once the retention period ends, data is securely deleted or de-identified.

If you request deletion of your account, we will process it as quickly as possible — however, some records may need to be retained for a specific period due to legal obligations.

You have control over your personal information. Every 35bet user has the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. After verifying your identity, we will provide the details within a set timeframe.

8.2 Right to Correct Information

If any information stored in your profile is incorrect or outdated, you may request an update or correction. Much of the information can be changed directly from your account settings.

8.3 Request to Delete Information

You may request the deletion of your personal information. However, some data may need to be retained for a specific period for legal, security, or financial reasons.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional messages, you can indicate this preference through your account settings or by contacting the support team. It is not possible to turn off important account-related messages.

8.5 Right to Submit a Complaint

If you have any concerns about how your information is used, please let our support team know. 35bet takes every complaint seriously and responds promptly.

35bet strictly prohibits anyone under 21 from opening an account. Age is verified at registration and, where there is doubt, documents including a national ID card may be requested.

If a minor opens an account using false information and this comes to our attention, the account will be closed immediately and the associated information will be deleted. We do not intentionally collect information from minors.

35bet may change or update this privacy policy from time to time. If there are significant changes, we will notify you by email or through the site.

Continued use of the site or app after a change is made will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

This privacy policy is part of 35bet's overall policies described on our About Us page and is operated in line with our other terms and conditions.

If you have any questions, requests, or complaints about our privacy policy, our support team is available 24 hours a day, 7 days a week. We provide support in both Bengali and English.

For quick answers to common questions, check our FAQ section — it contains answers to the most frequently asked questions.