35bet Terms and Conditions

General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the authority operating the 35bet platform and each registered user ("Member") of the platform. By using the platform through the 35bet website, mobile app or any other channel, each Member fully accepts these Terms.

If a Member does not agree with any part of these Terms, they are requested to stop using the platform immediately. Members are advised to read this entire document carefully before using any service.

35bet services are intended for personal, non-commercial entertainment purposes only. This platform may not be used in any way for third-party commercial purposes or resale.

Account Registration

2.1 Registration Requirements

To open an account on the 35bet platform, a Member must provide accurate and complete information. It is mandatory to correctly fill in a username, password, mobile number and email address at the time of registration. Registration with false or incomplete information may result in the account being cancelled.

2.2 One Account Policy

Each Member may operate only one account. If a person creates more than one account or uses another person's account, all related accounts will be permanently closed and the associated balances may be forfeited.

• Members of the same family or household may use separate accounts, but verification may be required if they log in from the same device or network.
• To change account details, please contact the support team.
• The Member is solely responsible for maintaining the security of their account.

2.3 Identity Verification (KYC)

35bet may at any time request a national ID card, passport or other government-issued document to verify a Member's identity. Withdrawals may be put on hold until the verification process is complete.

Age and Eligibility Requirements

To use any 35bet service, a Member must be at least 21 years of age. Use of this platform by minors is strictly prohibited.

At the time of registration, the Member declares that they are creating the account for themselves and will use the platform for personal entertainment, not for professional purposes. The authority may at any time request documentation to verify age.

Deposit and Withdrawal

4.1 Deposit Terms

To make a deposit on 35bet, a Member must use a mobile banking account registered in their own name. Accepted deposit methods on the platform are bKash, Nagad, Rocket and Upay.

• Minimum deposit: ৳300 (the same for each method)
• Transactions sent from third-party accounts are not accepted
• State the deposit amount correctly in the transaction note

4.2 Withdrawal Terms

It is recommended that withdrawals be made through the same mobile banking method used for the deposit. Withdrawals are generally processed within 1 hour. Withdrawal methods: bKash, Nagad, Rocket and Upay.

• Minimum withdrawal: ৳1,000
• Withdrawals may be delayed if identity verification has not been completed
• For suspicious transactions, the authority may request additional information

Bonus and Promotions

5.1 Welcome Bonus

35bet offers new members a 100% first-deposit bonus of up to ৳10,000. To make a withdrawal after receiving a bonus, the bonus amount must be wagered 20 times.

For example: if a Member deposits ৳1,000, they will receive ৳1,000 as a bonus and the total balance will be ৳2,000. To become eligible to withdraw, bets totalling ৳1,000 × 20 = ৳20,000 must be completed.

5.2 General Promotion Terms

• Each promotion may be claimed only once and not through multiple accounts.
• A bonus is not cash and cannot be withdrawn directly — it becomes withdrawable only after the wagering requirements are met.
• If wagering is not completed within the specified time limit, the bonus will be cancelled.
• The authority reserves the right to change, suspend or cancel any promotion.

5.3 VIP Cashback

35bet's VIP programme has three tiers — Bronze, Silver and Gold. Weekly cashback is paid as a set percentage of that week's net loss (total losses minus total winnings).

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback

Example: a Silver member with a net loss of ৳20,000 in one week will receive ৳20,000 × 0.5% = ৳100 cashback.

Betting Rules

6.1 Bet Acceptance and Cancellation

A bet is final and cannot be cancelled except in the case of a technical error or a change in the event result. If a bet is not processed due to a technical error, the amount of that bet will be returned to the Member's wallet.

6.2 Odds Changes

If the odds change before a bet is confirmed, the Member will be given the opportunity to accept or reject the new odds. Odds changes during live betting after an event has started are normal and are part of the platform's policy.

6.3 Casino and Slot Games

RTP (Return to Player) information for all casino games and slots is available within the game. Each spin or hand is an independent event and previous results do not affect subsequent results.

6.4 Event Cancellation or Postponement

If a sports event is cancelled, the bets on that event are generally cancelled and amounts are refunded. However, if the event takes place within 48 hours of the originally scheduled time, the original bets may remain valid.

Prohibited Activities

The following activities are strictly prohibited on the 35bet platform. If evidence of such activities is found, the account will be closed immediately and the associated balance may be forfeited:

1. Operating multiple accounts or using another person's account.
2. Registering with a false identity or inaccurate information.
3. Abusing the bonus system — claiming bonuses across multiple accounts belonging to the same person.
4. Placing bets using software bots, scripts or automated systems.
5. Manipulating any game or system or participating in match fixing.
6. Harassing other members or behaving inappropriately on the platform.
7. Using the platform for money laundering or illegal financial transactions.

Account Suspension and Closure

8.1 Suspension by the Authority

35bet may temporarily or permanently suspend an account without prior notice in the following circumstances:

• Violation of any provision of these Terms
• Indication of suspicious transactions or fraud
• Failure to complete identity verification or failure to submit required documents
• Account remaining inactive for an extended period (more than 12 months)

8.2 Closure at Member's Request

A Member who wishes to close their account may contact the support team. All valid balances should be withdrawn before the account is closed. Contact the support team for assistance in reactivating a closed account.

Privacy and Data Protection

35bet places the highest importance on the security of members' personal information. Full details of how the data provided by members is collected, used and kept secure can be found in 35bet's Privacy Policy.

The platform uses SSL encryption technology, which keeps members' financial and personal information secure from third parties. The authority does not share member information with any third party except as required by law.

Responsible Gambling Rules

35bet recognises that gambling is a form of entertainment, but it can become an addiction. The Responsible Gambling Guidelines contain detailed information for members on setting limits, self-exclusion and getting help.

• Never bet more than you can afford to lose.
• Avoid placing more bets to try to recover losses.
• Set your own betting limits — the platform allows you to set deposit limits, bet limits and session limits.
• If you notice signs of addiction, contact the support team immediately — 24/7 live chat and email support is available in Bengali.
• If needed, apply for a temporary or permanent self-exclusion.

This platform is for people aged 21+ only. If a family member is a minor, use password protection on your device.

Dispute Resolution

Any dispute between 35bet and a Member will first be addressed through direct communication. Members may submit any complaint through the support team.

11.1 Complaints Process

1. First, report the issue via 24/7 live chat.
2. If the issue is not resolved through chat, write the details by email.
3. The authority will review the complaint and respond within a reasonable time.
4. The authority's final decision shall be considered binding.

11.2 Technical Errors

If an incorrect transaction occurs due to a software or server error, the authority reserves the right to correct it. In the case of an incorrect amount being credited or a win being incorrectly recorded, the actual amount will be reassessed and corrected. Answers to general questions on this matter are available in the FAQ section.

Changes to Terms and Miscellaneous

12.1 Right to Change Terms

35bet reserves the right to change, amend or update these Terms at any time. Updated terms will take effect from the date of publication. For significant changes, an effort will be made to notify members through their contact details.

If a Member continues to use the platform after changes have been made, they will be considered to have accepted the new terms.

12.2 Service Availability

The 35bet platform may be temporarily unavailable due to maintenance, upgrades or unexpected technical reasons. The authority accepts limited liability for any financial loss a Member may suffer as a result.

12.3 Entire Agreement

These terms and conditions, privacy policy, and other applicable rules together form the complete agreement between members and 35bet. Any oral promise or understanding outside this document is not binding.

A delay in enforcing any right or condition under any section will not be considered a waiver of that right. If any part of these terms becomes invalid, the remaining parts will continue in full force.